How can we help?

Check three things: the camera and the TV device are on the same Wi-Fi network; the camera is powered on and connected (its own app can see it); and network discovery is enabled on the camera — on most cameras this setting is called ONVIF, and it's sometimes off out of the box.

If scanning still comes up empty, you can always add the camera manually with its address, or use a spare Android phone as a camera instead — phones need no camera settings at all.

Usually a Wi-Fi issue: move the camera or the TV stick closer to your router, or reduce the camera's resolution or frame rate in its own app. Cameras set to very high bitrates can overwhelm a busy gym network.

The delay settles within a couple of seconds of your target during the first minute of playback and stays locked from there. If it's far off, restart the view — and check that your camera's clock settings aren't drifting (a camera reboot usually fixes it).

Make sure you're signed in on that device: Settings → Account → Sign in, then scan the QR code with your phone. If you just purchased, give it a minute and reopen the app. Still locked? Email us with the address you subscribed with and we'll sort it out.

Yes. Your plan is tied to your EchoLab account, not the device. Sign in with the same email on each TV or phone and everything unlocks.

Billing is handled by the store you subscribed through:

• Amazon: amazon.com → Account → Your Apps & Subscriptions (or the Appstore app → My Subscriptions).
• Google Play: Play Store → profile → Payments & subscriptions → Subscriptions.

Your plan stays active until the end of the period you've paid for.

Email privacy@echolab.app from the address you signed up with and ask for deletion. We remove your account record, sign-in history, and subscription linkage from our systems. Your videos and clips are never on our servers — they live only on your devices, and uninstalling the app removes everything stored there.