Privacy policy

This policy covers the EchoLab apps for Fire TV, Android TV, Android, and iOS (together, "the apps"), and the EchoLab account service at api.echolab-app.com. It describes what we collect, why, and the choices you have.

Your video stays with you

EchoLab's replay works by keeping a short rolling buffer of your camera's video in the memory of your own device. That buffer is continuously discarded as new video arrives. When you save a clip, the clip file and its thumbnail are stored on the device that saved them.

• Live video, replay buffers, clips, and thumbnails are never uploaded to EchoLab or any third party.
• Video travels only across your local network, from your camera (or phone-as-camera) to your TV or phone.
• We cannot see, access, or recover your footage — it doesn't exist anywhere we can reach.

What we collect, and why

Nothing, if you use the free app without signing in

You can install EchoLab and use the free tier without creating an account. In that case the apps send us no personal information.

Your email address, if you create an account

Signing in (for example, to unlock a paid plan) uses your email address and a one-time code — there is no password. We store your email address, an internal account identifier, and which subscription tier your account has. We use this only to operate sign-in and licensing. We do not sell it, share it for advertising, or send marketing you didn't ask for.

Subscription state, if you subscribe

Purchases are made through the Amazon Appstore, Google Play, or our web checkout, and payment details (card numbers, billing address) are handled by those platforms — we never see them. Our subscription partner RevenueCat processes purchase receipts on our behalf so your plan can unlock across devices; it receives your account identifier and purchase history for EchoLab, not your name or payment details.

Basic device records for licensing

When a device signs in, we store a randomly generated device identifier so you can see and manage which devices use your subscription. It isn't tied to advertising identifiers and can't be used to track you across other apps.

Error reports — only if you opt in

The apps include an optional diagnostics setting, off by default. If you turn it on, the apps send anonymised error reports (error type, app version, device model) to Sentry, an error-aggregation service, so we can find and fix bugs. These reports never include video, clips, or camera details. Turn the setting off at any time to stop all reporting.

What we don't do

• No advertising, ad SDKs, or ad identifiers
• No analytics profiles or behavioural tracking
• No selling or renting of personal data — to anyone, ever
• No access to your camera streams, clips, or recordings

What's stored on your devices

The apps keep their working data locally: camera connection details, your saved views and settings, saved clips and thumbnails, and — if you've signed in — a session token and a cached copy of your subscription so paid features keep working offline. Credentials are stored using the platform's encrypted storage. Uninstalling the app removes all of it.

How long we keep account data

We keep your account record for as long as your account exists. If you ask us to delete it (see below), we remove it from our systems; records required for tax or fraud-prevention purposes by our payment platforms are governed by their retention policies.

Your choices and rights

• Use EchoLab without an account — the free tier needs no sign-in.
• Keep diagnostics off — error reporting is opt-in and reversible.
• Sign out a device — Settings → Account on any device.
• Delete your data on a device — uninstall the app; nothing persists.
• Delete your account — email privacy@echolab.app from your account address and we'll delete your account record, sign-in history, and device list. Depending on where you live, you may also have legal rights to access, correct, or port your data — the same address handles those requests.

Children

EchoLab is not directed at children, and we do not knowingly collect personal information from children under 13. Footage of training sessions — including sessions involving minors — stays on your own devices and under your control; you are responsible for using cameras lawfully in your facility.

Changes to this policy

If we change this policy, we'll update this page and the date at the top. Material changes will be called out in the apps before they take effect.

Contact

Questions or requests: privacy@echolab.app.